Online Paper Presentation: Filipino Citizens’ Usage, Trust and Acceptance of E-Government, 2017 AAPA Conference

Filipino Citizens’ Usage, Trust and Acceptance of E-Government In Relation to Their Notion of Philippine Government Accountability

Maria Pilar M. Lorenzo


E-Government serves to be most propitious to an advanced citizen empowerment by making government information, processes and decisions easily accessible and by allowing information-sharing among people and organizations (UNDP, 2001).  Some researchers maintain the position that a more transparent government is an influential factor in combating corruption, decreasing the discretion of government officials, and thereby, increasing government accountability (Lio et al, 2011).  In 2014, the Philippines ranked 85th out of 175 countries in the Corruption Perception Index (CPI) and obtained a score of 38 on a scale of 1 to 100 (Transparency International, 2014). This situation only points out to the need of employing E-Government, a new accountability measure that is propounded by new schools of thought in the Public Administration (specifically New Public Management and Governance) and by new social circumstances (like globalization and rapid technological development).

It is in this powerful role of E-Government to better the relations between government and citizenry that this study would like to focus on. To date, there have been numerous studies and assessments about this new tool, both local and international. However, majority of these evaluations comes from the perspective of the management and the technical experts. This study aims then to examine the perception of the end-users of E-Government, that is, the citizens. It is in this gap that this study would like to contribute to. This research seeks to probe into Filipino citizens’ adoption of E-Government as a tool to monitor government accountability. Specifically, it seeks to find out if the following variables have an effect in the notion of citizens about government accountability: frequency of visit of government websites (Kolsaker & Lee-Kelley, 2008), trust in E-Government services (broken down into two components namely trust in the internet and trust in the government; this variable was adapted from a study done by Belanger & Carter, 2005), and acceptance of E-Government (broken down into three components specifically use intentions, perceived usefulness, and perceived ease of use; adapted from the Technology Acceptance Model). Other variables that may pose significant relations can be obtained from the respondents’ personal information such as age, sex, religion, and office.

In terms of data gathering, this study made use of a survey comprised of four parts, whereby each part tries to measure the abovementioned variables of the study. The respondents were the graduate students of Public Administration of UP NCPAG (masteral, doctorate and diploma students). Furthermore, this study utilized Multiple Regression Analysis. This statistical tool proves to be apt as it predicts the value of one variable (in this case, the perception of Filipino citizens regarding government accountability) basing on the value of other variables (in this case, usage, trust and acceptance of E-Government).


This paper was presented online at the 2017 Asians’ Association of Public Administration’ Annual Conference with the theme of New Challenges for Public Administration and Governance in Asia: Harnessing Opportunities within the Context of Sustainable Development Goals. It was held on 13 April 2017 in Astana, Kazakhstan.

Photo by rawpixel from Unsplash

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