Online Paper Presentation: Filipino Citizens’ Usage, Trust and Acceptance of E-Government, 2017 AAPA Conference (Kazakhstan)

Filipino Citizens’ Usage, Trust and Acceptance of E-Government In Relation to Their Notion of Philippine Government Accountability

Maria Pilar M. Lorenzo

Abstract

Set against the powerful role of E-Government that this study would like to focus on the relations between government and citizenry. To date, there have been numerous studies and assessments about this new tool; however, many of these evaluations come from the perspective of the management and the technical experts. This study therefore seeks to examine the perception of the end-users of E-Government, the citizens, by probing into the following variables: frequency of visit of government websites (Kolsaker & Lee-Kelley, 2008), trust in E-Government services (broken down into two components namely trust in the internet and trust in the government; adapted from a study done by Belanger & Carter, 2005), and acceptance of E-Government (broken down into three components specifically use intentions, perceived usefulness, and perceived ease of use; adapted from the Technology Acceptance Model). Other variables that may pose significant relations can be obtained from the respondents’ personal information such as age, sex, religion, and office.

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This paper was presented online at the 2017 Asians’ Association of Public Administration’ Annual Conference with the theme of New Challenges for Public Administration and Governance in Asia: Harnessing Opportunities within the Context of Sustainable Development Goals. It was held on 13 April 2017 in Astana, Kazakhstan.

Photo by rawpixel from Unsplash

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