Online Paper Presentation: Filipino Citizens’ Usage, Trust and Acceptance of E-Government, 2017 AAPA Conference (Kazakhstan)

Filipino Citizens’ Usage, Trust and Acceptance of E-Government In Relation to Their Notion of Philippine Government Accountability

Maria Pilar M. Lorenzo


Set against the powerful role of E-Government that this study would like to focus on the relations between government and citizenry. To date, there have been numerous studies and assessments about this new tool; however, many of these evaluations come from the perspective of the management and the technical experts. This study therefore seeks to examine the perception of the end-users of E-Government, the citizens, by probing into the following variables: frequency of visit of government websites (Kolsaker & Lee-Kelley, 2008), trust in E-Government services (broken down into two components namely trust in the internet and trust in the government; adapted from a study done by Belanger & Carter, 2005), and acceptance of E-Government (broken down into three components specifically use intentions, perceived usefulness, and perceived ease of use; adapted from the Technology Acceptance Model). Other variables that may pose significant relations can be obtained from the respondents’ personal information such as age, sex, religion, and office.


This paper was presented online at the 2017 Asians’ Association of Public Administration’ Annual Conference with the theme of New Challenges for Public Administration and Governance in Asia: Harnessing Opportunities within the Context of Sustainable Development Goals. It was held on 13 April 2017 in Astana, Kazakhstan.

Photo by rawpixel from Unsplash

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